Operations Centers

The world is littered with underutilized and underperforming operations centers; particularly those designed around technology rather than how the resident team(s) works effectively to deliver their operational objectives. At Epsis, we believe that best-in-class operations centers are designed to connect all the components within the operations environment, whether that be technology, the physical location, people, process or information (from new and legacy sources). This helps to establish and sustain successful teams, as well as lasting business performance improvements.

Here are some key characteristics of our approach:

  • We use Epsis TeamBox to create and execute orchestrated workflows. These are pre-defined sequences of activities that provide structure to everyday business tasks. Each step in a workflow launches one or more application/data source, and/or collaboration tool, and presents them in predefined layouts on display(s)
  • The Epsis TeamBox workflow engine enables users to respond to non-scheduled events (triggers from dashboards or alarm systems etc.) by immediately opening the necessary applications, sharing them with the appropriate people and launching any required collaboration tools
  • Many video walls are set-up to show the same information 24/7. Use an Epsis TeamBox workflow to populate the video wall and, when an event occurs, execute another workflow that brings the event data in to focus but that keeps other data in view
  • The Epsis TeamBox workflow engine assists and structures the day-to-day activities of an engineer by automating and simplifying preparation and analysis before, during and after status review meetings. This allows engineers to work more effectively and provides a repository for capturing some of the expert knowledge of experienced engineers
  • Significant time and resources are wasted in meetings; particularly at the beginning when information needs to be found and collaboration technology connected. Epsis TeamBox provides a true “one-click meeting” capability by not only initiating video conference calls but by opening the information needed at each agenda item and sharing it with remote participants
  • We use an agile process development – a Design Lab to develop and iterate ways of working
  • Informal collaboration is just as important as formal, pre-defined collaboration – this is encouraged through the way people are sat within the operation center environment
  • Silos aren’t bad. They have a purpose (specialisation). However, collaboration and sharing between silos is essential – it is key to understand this balance when developing the operations center environment
  • All this gives a uniform way of working across the office floor

This video shows how an operation center can be utilized for improving everyday operations in an operating environment

See how Chevron has gained value from their operation center environment in Aberdeen.